Help with the paperwork when something you paid for goes wrong
Cars, refunds, deposits, builders and unpaid invoices. We read your documents, write the formal letter and get a small claim ready if it comes to that, for a fixed price agreed before we start. We are not solicitors and the first call is free.
About
Since 2022 we have read other
people’s paperwork for a living,
and told a third of them they do not need us.
BramleyCase is a small casework practice in Hampton. We read agreements, write the letters, keep the file in order and tell you what the other side is actually obliged to do.
We are not solicitors. We cannot represent you in court, handle a conveyance or apply for probate, and we will say so on the first call rather than after an invoice. Roughly one enquiry in three ends with us pointing somebody at a regulated firm instead, and that call costs nothing.
What is left is the part that most people find genuinely difficult: knowing what a clause means, what to put in writing, and what happens if the other side ignores it.
About uswho we are and what we are not
Vehicles
A car that went wrong in the first
month is a much stronger case
than one that went wrong later.
Most vehicle disputes turn on two dates and one piece of wording. When the fault appeared, when you reported it, and what the dealer put in the advert.
We deal with faulty used cars, dealers who will not take a rejection, finance agreements people did not realise they had signed, insurance write-off categories and private parking charges that arrive months later.
The work is the same shape every time: read the paperwork, establish the dates, write the letter that puts the other side on notice, and keep going until they answer or the deadline passes.
Vehicles & motoringwhat we take on and what it costs
Consumer & civil
Refunds, deposits and the kind of
problem where a solicitor would
cost more than you are owed.
Tenancy agreements checked before you sign. Deposits a landlord will not return. Building work that stopped halfway. A shop refusing a refund it owes. Invoices for services nobody performed.
Below about five thousand pounds the maths on professional fees rarely works, which is why so many of these disputes are simply abandoned. That is the gap we sit in: a fixed fee, a properly written letter, and a claim prepared correctly if it comes to that.
If your matter needs someone with a right of audience, you will hear it early and you will get the questions to ask them.
Consumer & civiltenancy, refunds and small claims
Is this you?
Ask about yoursThese are the things people ring us about. If yours is on the list, the first call is free and takes about a quarter of an hour.
You bought a car and it broke down two weeks later. The dealer offers a repair. You want your money back.
Under thirty days you are usually entitled to a refund rather than a repair. We write the letter that says so.
Your landlord is keeping most of the deposit for cleaning and you think the flat was fine.
We check whether the deposit was properly protected first. Very often it was not, and that changes the whole argument.
A builder took the second payment and stopped answering the phone.
We work out what you are owed, write to them formally, and prepare the claim if they carry on ignoring you.
A shop is refusing a refund on something that stopped working after a month.
In the first six months it is for the shop to prove the fault was not there when you bought it. Most staff do not know that.
You have been sent a parking charge from a private company and you do not know if you have to pay.
It is not a fine and it is not from the council. Whether it can be enforced depends on how and when the notice was sent.
You are about to sign something and you would rather somebody read it first.
Ninety five pounds, two or three days, and you get the parts that matter explained in normal English.
The first call
Fifteen minutes, no charge, and no obligation at the end of it. You describe what happened, we ask for the dates and read whatever you can send over.
About a third of these calls finish with us saying you do not need us. Sometimes the answer is one phone call you can make yourself. Sometimes the matter is reserved and you need a regulated firm, and then you leave with a written list of what to ask them.
How it worksfrom the first call to closing the file
Most asked for
- Contract or agreement check
- fixed fee £95 · three working days
- Letter before action
- fixed fee £145 · drafted within five days
- Claim preparation, Money Claim Online
- fixed fee £295 · bundle and particulars
Price list
Every price here is the price you pay. No hourly rate, no charge for phone calls or emails, and nothing taken out of whatever you get back. The figure is agreed in writing before any work starts.
First call
About fifteen minutes on the telephone. You explain what happened, we say whether we can help and what it would cost. Nothing to sign at the end of it.
Document check before you sign
A contract, tenancy agreement, finance agreement or quotation of up to twenty pages, read and explained in normal English. Two or three working days, one follow up call included.
Formal letter to one company
We read everything you send, tell you in writing where you stand, then draft the letter, send it with proof of delivery and keep track of the deadline. You see the draft and can change it.
Two companies, or an ombudsman
For when the claim is against a dealer and the finance company together, or when there is a free ombudsman scheme and a full written submission is the better route.
Small claim prepared for you to file
Everything typed up and numbered in the order the court wants it, ready to go online. You file it in your own name and pay the court fee directly.
Not included in any of the above
Court fees, which are paid to the court and never to us. Expert reports and vehicle inspections, if the matter needs one. Attending a hearing, which we are not allowed to do.
Four steps, start to finish
More detailNothing complicated happens here. You talk to us, we read what you have, we write the letter, and if that does not work we get the claim ready for you.
-
Step one
You ring us and we listen
About fifteen minutes, no charge. Tell us what happened and roughly when. By the end of the call you will know whether we can help and what it would cost.
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Step two
You send the paperwork and we read it
The contract, the advert, the invoice, the messages. You get a short note back in plain English saying where you stand, before we write anything to anybody.
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Step three
We write the formal letter
It says what happened, what you want, and by when. You read it first and can change it. Then it goes out with proof of delivery and we watch the deadline.
-
Step four
If they ignore it, we get the claim ready
Everything typed up and in order, ready for you to file online. If there is a free ombudsman we can use instead, we will tell you and use that first.
We do not go to court with you and we are not solicitors. What we do is the reading and the writing, at a price agreed before we start.
More detailThree real examples
How a matter runsNo names and no photographs, because people come to us when something has gone wrong and they did not sign up to be advertising. Details changed, figures rounded. The third one did not work out, and it is here for that reason.
Gearbox went nine days after buying the car
- The problem
- The dealer offered to repair it and said the car was sold as seen. It had done 71,000 miles.
- What we did
- Read the invoice and found the advert said one owner when the logbook said three. Wrote asking for the money back, not a repair.
- Result
- Full refund eleven days after the letter. No court. Our fee was £195.
Landlord kept the deposit for cleaning
- The problem
- The tenant wanted to argue about the carpets and had photographs of every room.
- What we did
- Checked the deposit scheme first. It had been registered late and the tenant had never been sent the required paperwork, which mattered far more than the carpets.
- Result
- Settled six weeks later for the deposit in full plus an extra payment. Our fee was £145.
Unpaid invoice, and nothing in writing
- The problem
- Just under £2,000 owed for work done, and the extra work had only ever been agreed verbally.
- What we did
- Said on the first call that the evidence was thin and put that in writing. The client wanted to try anyway, which was their decision to make, so we wrote the letter.
- Result
- The company closed down four months later with nothing to recover. No court fee was wasted. Our fee was £145 and we did not refund it, because the work was done as agreed.
We do not publish a success rate. Every case is different and a percentage on a website would not tell you anything about yours. What we will do on the first call is say honestly whether we think there is something in it.
How a matter runsQuestions we get asked
Fees in fullAre you solicitors?
No. We are not a law firm and we are not regulated by the Solicitors Regulation Authority. We do the paperwork side of a dispute: reading documents, writing letters, and getting a claim ready. We cannot go to court for you, and if your problem needs a solicitor we will say so and tell you what to ask them.
How much does it cost?
Between £95 and £295 depending on what is needed, agreed in writing before anything starts. There is no hourly rate, no charge for phone calls or emails, and we do not take a percentage of anything you get back.
Is the first call really free?
Yes, and there is nothing to sign at the end of it. About a third of these calls finish with us saying you do not need us. Sometimes there is a free service that will do a better job, and we would rather point you at it than take your money.
What if I end up in court?
Most matters never get that far, because a proper letter settles them. If it does go further, we prepare everything and you file it in your own name online. The court charges its own fee, which you pay directly to them, and we do not attend the hearing.
How long will it take?
Our part is quick: two or three days to read everything, another day or two to write. After that it depends on the other side, who normally get fourteen days to reply. Most things are finished in three to seven weeks.
Can I change my mind?
You have fourteen days to cancel from when we agree, and you get your money back. If we have already started, we keep a fair amount for the work done. It is all set out on the refunds page in plain terms.
The map is loaded from Google. Showing it lets Google see your IP address, so we do not load it until you say so.
44 Percy Rd, Hampton TW12 2JU, United Kingdom
- Address
- 44 Percy Rd
Hampton TW12 2JU
United Kingdom - Telephone
- 020 8972 1652
- lawconsult@bordermaintenance.co.uk
Visits are by arrangement only. The office is on the first floor and there is no reception, so please call or write before coming.
What we cannot do
- Represent you in a court or tribunal
- Conduct litigation on your behalf
- Handle the transfer of a property
- Apply for probate or administer an estate
- Administer oaths or certify documents as a notary
These are reserved legal activities under the Legal Services Act 2007. If your matter needs one of them, we will tell you on the first call.
Before you get in touch
- Have the dates ready: purchase, fault, first complaint
- Find the agreement, invoice or advert if you can
- Note any deadline the other side has given you
- Tell us if a claim has already been issued
None of this is required to make the first call. It only makes fifteen minutes go further.
Contact usfirst call is freeBramleyCase is a casework and paperwork service. We are not solicitors, we are not authorised or regulated by the Solicitors Regulation Authority, and nothing on this website is legal advice or a prediction of the outcome of any dispute.
Read the full disclaimer and refund policy or our terms of service before instructing us.